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Frequently asked questions & contact information

Got a question, complaint or just have something to say? Send us an email at hello@tickx.co.uk – we’re very friendly!

If you’d like to join our Partner Programme or advertise with TickX, drop us a message at advertising@tickx.co.uk.

Would you like to feature in our articles? Let us know at editorial@tickx.co.uk. Alternatively, reach out to james@tickx.co.uk for any press enquiries.

Frequently Asked Questions

What is TickX?

TickX is the easiest way to discover events, comparing over 100 ticket sellers across music, comedy, theatre, sport, cinema and attractions.

Is TickX a ticket seller?

We do not sell tickets for events, instead, we list over 100 of our partnered ticket sellers. At purchase, you will be connected with the corresponding ticket seller who will then fulfil the order.

What happens if the event is cancelled or if I need to change my order?

If the event has been cancelled or you need to change something to do with your purchase, you will need to contact the ticket seller you purchased your ticket with.

Where does TickX get its listings from?

We showcase events from our partnered ticket sellers. We work with big sellers you know, like Ticketmaster, and the smaller ones you might not, meaning you can enjoy unforgettable experiences at the best price. 

Where are my tickets/ confirmation email?

TickX does not sell tickets directly, therefore we cannot your issue your confirmation or the physical ticket.
The best way to find out the status of your tickets is to contact the seller directly, you can find a full list of contact information for our ticket sellers here.
If you are unsure of your ticket seller, please contact us at hello@tickx.co.uk and we’ll be happy to help.

How do I add an event to TickX?

If you want your events to appear on TickX, fill out our event submission form so we can get things started. We look forward to hearing from you!

TickX is free to use, but how do you make money?

When you find the tickets you want and go to buy them, you’ll be connected to that ticket seller.
Then, that ticket seller will pay us a small fee for helping you find them. Don’t worry, we make sure that won’t affect how much you pay.

What are the advantages of using TickX?

It’s a simple, hassle-free way to search for the best tickets. Don’t worry about having to open a hundred tabs, with TickX you can compare all the options in one place and easily find the cheapest prices. That goes for music, theatre, comedy, sport, cinema and more.

Do you have an app?

The TickX app is available on both Google Play and the App Store so you can discover events, search for tickets and get alerts about your favourite artists while you’re on the go.
Find out more about the app and how to download it here.

Who do I contact about your Partner Programme?

If you would like to join as one of our ticketing partners, let us know at advertising@tickx.co.uk and our Business Development team will contact you.

How do I stop getting emails?

You can update your contact preferences at any time from your profile page and choose which alerts and roundups you want to receive.

Find something strange?

If you find a bug or something that doesn’t seem quite right, let us know at hello@tickx.co.uk! We want to make sure your experience on TickX is great, so don’t be shy about telling us when something is wrong.

What is the price match guarantee?

TickX compares over 100 different ticket sellers which means that we have more tickets available than anyone else.
We aim to always offer you the cheapest tickets on the market, but if you do find a lower price elsewhere for a primary ticket that you have purchased with TickX, we will ensure to match it. This includes discount codes and sale prices for up to seven days after you purchase your ticket.

How do I get a price match refund?

If you see the same event cheaper elsewhere, within 7 days of buying from TickX, we'll refund the difference.
Simply click on this link and follow the instructions: https://www.tickx.co.uk/about/price-match-guarantee/

I've found cheaper tickets elsewhere, can I get a refund?

We will happily refund the difference. Simply follow the instructions on the price match page and submit your claim; https://www.tickx.co.uk/about/price-match-guarantee/